It’s been said that money hides mistakes. Corporate earnings are down, the market drops and gains triple digits on multiple days, housing prices continue to fall and foreclosure rates are skyrocketing. It’s no question that we are in an un-stable economic environment. Are we in a recession right now, if not today will we slip into one next week, or perhaps next month? With economic uncertainty looming, many of our clients are asking: How should I position my firm in the months to come? We are fast approaching the end of the first quarter. Today, we cover a topic that just might contain the insight you need to uncover any hidden mistakes and help you surpass your 2008 goals.The “Balanced Scorecard” is a strategic management approach developed in the early 1990s by Dr Robert Kaplan of Harvard Business School, and Dr David Norton.Much like the “Balanced Scorecard” of the 1990s, that focused on linking business performance to department metrics, The CxO Group, LLC uses a “Sales and Marketing Metrics Scorecard” (http://www.sales-scorecard.com/) with a similar approach, but designed for today’s economy.Today’s scorecard creates interaction and links between five sales management pillars as a packaged team to help drive performance.– Sales– Marketing– Strategy– Operations/Development– Partners/AlliancesFirst, we create identifiable tactical measures for each of your sales team members and contributing departments. Then, we develop and help you implement the scorecard into a living, breathing business tool to proactively manage and link strategy, marketing and sales.This tool becomes a leading business driver that when used correctly, increases corporate cash flow, accelerates operational success, and allows companies to manage their business model by proactive metrics, not reactively by emotion.With this linkage, the scorecard provides clarity in strategic and tactical goals that can be readily monitored to understand where performance is coming from and where remedial attention is needed. As I mentioned, we are regularly asked about the best improvement initiatives to be made in this uncertain economy. We always suggest companies look towards sales metrics as the way to grow their business and uncover those “hidden” mistakes.Start with the foundation. If your sales and marketing organization doesn’t have clear objectives and metrics for accountability then you probably have a few mistakes hiding in your process that are costing you money. Clear sales objectives that are aligned with company strategy is one way you can be assured of hitting your goals in uncertain economic times.At The CxO Group, we believe the entire company, not just the sales department, is responsible for revenue capture! Visit us online at http://www.thecxogroup.com/ give us a call today at (972) 727-6880, or email info@thecxogroup.com to chat about how we can help you create a sales & marketing metrics scorecard that is custom fit so your firm’s business assets are centralized on revenue development and all departments are linked to the performance.

Does your website create website traffic and generate enough sales leads? If you are like most CEO’s, sales and marketing management I speak with on a daily basis, the answer is probably no.If you perform a Google search on “sales and marketing strategies” you’ll be pleased to find over 62 million web pages devoted to helping market a business and increase sales. Spend just five minutes looking at the search results and two items become very apparent . . .

1. You can’t expect to compete in business today without leveraging your reach with online digital marketing tools and having a Web Site Marketing Strategy.
2. If you’re not appealing directly to the person who is reading your ad, you risk them seeing it without realizing how it relates to them.

Considering there are over 65 million pages devoted to “sales and marketing strategies” validates the importance of creative writing and how to appeal directly to your customers’ need to increase traffic and conversions.Keep in mind that when people meet in a live in-person business meeting, we introduce ourselves with some statement about what we do, and why we should work with one another. In a live meeting it’s important to show very quickly that we understand their issues and needs, and that we have ideas and solutions to address these.Your website is a virtual meeting tool. It must accomplish the very same objectives of an in-person meeting. It must convey common points of interest, whether personal or professional. The virtual visitor must begin to feel that they can relate with you, and this helps to build the beginning of a business relationship. Studies show you have 8 seconds to build this relationship before they click to the next site listed in the search listings. If the visitor doesn’t feel they can relate to you, if they’re overwhelmed, confused, can’t easily navigate your site or simply not interested in your site, they’ll leave in very short order — 8 SECONDS!Keeping the above strategy at top of mind, here are the top seven smart ways to get your business noticed on the Internet.1. Keep it simple.Get rid of Flash and fancy intro pages! Studies today show you only have 8 seconds to convince a prospect how you can help. Does your website describe your product or service in a succinct, compelling and visual fashion in that timeframe?With thousands, perhaps millions of Google hits for a given search term, prospects are looking for exactly what they’ve typed in or they move on to the next search result.2. Value First, Brand SecondDon’t make the mistake of dragging your business value behind you by leading with the brand name of your product, service or company. Push your business value out in front of you and set yourself above the competition by using “Value Forward” methodology!3. Call to ActionOnce you’ve got their attention you must have calls to action like an offer of a free white paper, webinar, or newsletter to harvest prospect contact information.4. Easy NavigationYour website must be easy to navigate with less than 7 navigation buttons on the home page.5. Search Engine Optimization (SEO)Make sure your site appears high on search engines’ results pages. By including the right keywords and phrases, your site will appear higher up on Google, Yahoo! and other search engines.The key to keywording is translating what your product or service does into appropriate “Value Forward” keywords and phrases that will turn your visitors into qualified sales leads.6. Pay Per Click (PPC)Your sponsored or PPC listing on a search engine results page (SERP) must call out to the person reading it. If you’re not appealing directly to the person who is reading your ad, you risk them seeing it without realizing how it relates to them.In many situations it may even be necessary to develop new landing pages to help increase site level conversion.7. Podcasting and YouTubePodcasting and YouTube are new and simple technologies that you may want to take a look at. All you need to get started is a decent microphone, a digital audio or video recorder and editing software.This is a great strategy for many small businesses for several reasons. A voice, or video reference or testimonial rather than words on a website can convey conviction, credibility and personality.8. Track Your Customer Conversation Ratio or C.C.R.It is not how many unique visitors come to your website that is important. It is how many you can identify as prospects. Most companies today spend large amounts of marketing dollars on tradeshows, advertising, email marketing, corporate branding and direct mail driving thousands of potential buyers to their website . . . yet they don’t know who is there and don’t have engagement devices to capture their name. To generate more leads, track your C.C.R. through your daily audit logs as well as the names of those who sign up for your free information.Are you interested in insuring your solutions, products and services are conveyed in a compelling fashion on your website? Yes, your web designer will provide the actual website design and artwork, BUT it’s up to you to know what the content should be. Most importantly, you need to supply content that will trigger search engine hits and drive qualified traffic to your website.When you’re not experienced or don’t have the budget to have web strategy, marketing, sales or systems people on staff, or simply don’t have the bandwidth, get help! Smart business owners surround themselves with consultants that are strong where they are weak. Please consider having us help with your sales, marketing, and website strategies improvement projects.

Even though Valentine’s Day is over, you can still “Share the Love.” That is of course until the 31st of March. Local Dallas web design company lifeBLUE Media has released its very own flash game player where users can test their romance movie wits. The game features 60 different images all relating to a romance movie title where users must correctly guess the exact movie title. The game features a save option, email a friend, & loads of fun.There is also a contest involved where one can enter to win their shot at the $500 cash prize. All you have to do is sign up at www.lifeblue.com/romance/register and “Share the Love” by distributing your unique game link code throughout the Internet or write a blog about it to receive bonus points. The user with the most points in the end gets the grand prize.Play the game, win money, & “Share the Love” today!Web Design

Will Your Sales Team Finish 2007 Strong? If not, perhaps it’s because the prospect’s perception of your business value, and the actual value delivered of your offering are mis-matched.

As Sales Training, Marketing Advisement and Strategy Specialists for growth-directed companies in Dallas, we have identified five steps of prospect value identification that take place during your sales cycle. Using these will help you close deals already on the table for 2007 and applying this to your 2008 forecast will help shorten those sales cycles.

Prospect value identification is an integrated process of perceived and actual value delivered based on your offering and your customer’s perception of that offering at various stages of your sales cycle. There are five steps of prospect value identification that take place during your sales cycle and they include:

1. The Vendor’s Perceived Value
   This is a vendor presented value and is based on how you see your value and how you communicate its status to your prospects or existing customers during the pre-sales cycle through your firm’s marketing communication and sales step process.
2. The Customer or Prospect Transitional Value
   This value happens in tandem during the discovery process where the prospect matches or rejects your perceived value (vendor’s perceived value) with their perception of your value. This is a value conversion step during the sales cycle.
3. The Prospect’s Perceived Value of Your Offering
   This value happens when your prospect or your customer finalizes their perception of your value relative to your competition and makes an assumption (correctly or incorrectly) of the value of your product or service relative to price, the business results it produces and the alternative options they have for purchase or non-purchase.
4. The Prospect’s Actual Value
   This is the alignment by the prospect or customer during their post-sale decision process to determine if the perceived value communicated by you in the pre-sale matches their perception of your actual value in the post-sale.
5. The Value Gap
   This is the measurement or gap between the vendor’s perceived value believed during the pre-sale steps and the prospect’s actual value calculated after the first sale.

Prospect value identification by its very nature is a layered, intricate process that must be aligned with your sales and marketing communication as an integrated approach. Prospect value observation starts at the beginning of your sales cycle and your position is often determined based on your entry point into the organization.

Enter into a prospect’s organizational chart below the title of Vice President at the beginning of your sales cycle and you are entering into the commodity zone of buying. Prospects below the title of VP generally make business decisions based on your offering’s features, functions or price.

When you sell management at the Vice President level and above, they buy based on their perceptions of your business offering’s value. This is a variable option that you can manipulate if you can sell correctly.

Often there is a gap between what firms believe in themselves and what their prospects actually experience.

It is not what you sell, but how your prospect positions the value of your offerings against the alternative buying options they have that must be managed.

To sell more, sell above the commodity line, manage the prospect’s perception of your business value, and control the value gap between their perception of your value and your perception.

Would you like to Evaluate Your Revenue Capture Success in more detail? Visit this link and request a copy of our Sales and Marketing Scorecard. It is a management business assessment tool designed to help you to evaluate your firm’s revenue capture success and compare your current operating model against industry best practices to help your company achieve its peak performance. The scorecard contains 100 questions on your sales and marketing methodology and supplies recommended best practices to increase your business success.

Is Your Sales Process Working or Is Your Sales Team Chasing Prospect Rainbows?

As Management Consulting Specialists, Aligning Sales, Marketing and Business Strategies for growth-directed companies in Dallas, we have identified over 45 key sales process metrics that management teams should use to increase company revenue and build a scalable, replicable sales process for their salespeople.

Selling products and services is a premeditated sport. It is a thinking, calculating, strategizing business process where success is based on planning.

Shooting from the hip only impedes your sales success.

To help you as an individual salesperson or to help your sales team, take the Sales Process Audit below to see if you have a sales program that helps salespeople sell more or a sales program that impedes sales success.

Sales Process Audit

1. Have you documented your sales costs including marketing lead costs, sales man-hour allocation, travel costs, and expenses to capture each new sale from a new prospect?___Yes ___No
2. Have you documented the top ten sales objections and appropriate sales response for each product or service and for each business vertical you sell into?___Yes ___No
3. Has your company analyzed why you lose business for each product or service you sell?___Yes ___No
4. Have you documented your sales process and the steps needed to secure a contract or a purchase order?___Yes ___No
5. Have you developed a centralized sales tool box with support and training materials so your sales process is replicable and scalable for new sales team members?___Yes ___No
6. Do you have a written policy on pricing guidelines that is published for the sales team to follow?___Yes ___No
7. Does your sales team have written guidelines and business examples for all prospect correspondence including emails, proposals, and direct sales letters for each stage of your sales process?___Yes ___No
8. Do you have a written sales process for forecasting based on the specific criteria that is needed for each sales stage?___Yes ___No
9. Do you track and use a specific sales methodology for each title your sales reps sell to?___Yes ___No
10. Are your sales quotas based on identified market gap analysis, where demand is greater than supply by vertical for each product or service you sell?___Yes ___No

Test Scoring

All correct answers are yes. Give yourself 10 points for each right answer.

What did you score?

If your score is below 75%, you need to rebuild and plan your sales process more.

Would you like to Evaluate Your Revenue Capture Success in more detail?  Visit this link and request a copy of the Value Forward Sales and Marketing Scorecard. It is a management business assessment tool designed to help you to evaluate your firm’s revenue capture success and compare your current operating model against industry best practices to help your company achieve its peak performance. The scorecard contains 100 questions on your sales and marketing methodology and supplies recommended best practices to increase your business success.

David Hanson has done it again. He’s made international news with Handson Robotic’s new creation Zeno. “It’s a representation of robotics as a character animation medium, one that is intelligent,” and “It sees you and recognizes your face. It learns your name and can build a relationship with you.” Zeno is different from his previous creations which where more life like - it instead is more Anime looking perhaps to capture the young market since Zeno is reported to be in market in the next 3 years for about $300 according to local Fox news.

David Hanson obtained his Ph.D from UT Dallas’ School of Arts and Humanities Arts & Techology Program and was already making news with other creations. He’s no doubt a very talented, what makes him stand out to me is that he is actually artistic too.

His previous creation:

I first heard of David Hanson as being a grad student at UTD Arts and Technology Program. Looks like he’s having nothing but success. From the Metroplex Technology Business Council, you can be “Face-to-Face with Hanson’s Facial Android Technology”

Featuring Lonnie Martin and David Hanson, Hanson Robotics

Friday, June 15, 2007
11:45 a.m. - 1:15 p.m.
Check-in begins at 11:15 a.m.
Location: Omni Park West ~ 1590 LBJ Freeway Dallas, TX 75234

You can also check out Handson Robotics Website for more information.