This is MY personal experience and opinion, so take it for whatever it’s worth. Use them if you want, but I will never use them again.  Also, I failed to check BBB prior to using the company and I realize that they have a good grade but had 4 complaints in the last 36 months.

So I had bought a couple of trees to be planted. To make sure I didn’t mess up anything underground. I had contacted DIG Tess number to have them mark things such as the gas line. I also had to have a stump removed and the tree removal people were going to dig a hole for the tree as well. They had mentioned to get sprinkler people to check where the lines might be.

I had contacted C-Green sprinkler company since I had used them for a couple of other things before. Also, another company told me on the phone that they can not detect where it is at. C-Green however did not say that over the phone even after explaining to them the situation. So I had made the appointment to have them home specifcally for that reason and I added the rain freeze sensor since it was one service call I had to use.

When they came out, the guy said we don’t have a tool that can detect it. The only thing he can do is by looking at the sprinklers heads. He had said they usually run in a grid and told me a spot that would be the safest to dig.

So the tree stump removal was here and removed one stump and then began to dig the whole for the new tree. The spot that was said was the safest ended up to be the exact spot where a pipe was and since a machine was used. It broke.

I called C-Green to ask if they would take responsibility for it since my initial service call to them was mainly for that. The “Service Manager” did not call me back and I had to call again and they gave me his cell number. He basically said in a irritating tone, “well, we didn’t break it so we won’t fix it”. What kind of business attitude is that? Honestly. He went on saying that the people who dug the hole broke it so they should be responsible. I don’t think that way because they were responsible in telling me to call professionals who deals with sprinklers. I also don’t blame the service guy who came out from C-Green, he was actually nice. I would not go back because the tone of the Service Manager and because I still think the company should take responsibility and at least offer to waive the service charge to fix it since my initial call was to avoid this from happening.

If you run a business. Whether the customer is right or wrong, the number one thing is to treat them like a valuable customer. There are ways to say things nicely even if it’s not what the customer wants to hear.